We are looking for a proactive and detail-oriented Desktop Support Specialist to join our IT team in Frankfurt, Germany. In this onsite role, you will be responsible for providing day-to-day desktop support, maintaining documentation and collaborating with internal IT teams to ensure a reliable and secure end-user computing environment. This is a great opportunity for someone with hands-on desktop support experience who enjoys problem-solving and working closely with users.
Responsibilities:
Provide end-user support and resolve common desktop-related issues encountered during daily operations
Diagnose, troubleshoot, and resolve hardware, software, and operating system issues
Assist in writing, updating and maintaining desktop operation and maintenance documentation
Perform basic desktop performance monitoring, optimization and preventive maintenance
Collaborate with other IT teams on tasks related to desktop equipment, deployments and upgrades
Qualifications:
Associate degree or higher in Computer Science, Information Technology or a related field
1-3 years of experience in desktop equipment operation and maintenance
Familiarity with Windows and macOS operating systems
Desktop-related certifications are a plus
Required skills:
Solid understanding of desktop equipment operation, maintenance and management
Proficiency in basic desktop performance monitoring, optimization and troubleshooting
Good awareness of desktop security practices and the ability to support security policy enforcement
Strong communication and teamwork skills, with the ability to work effectively across IT teams
Good documentation skills, including the ability to create and maintain technical and operational documents
Why Join Us
Join a collaborative IT team where your work directly improves the daily experience of end users, while giving you hands-on exposure to modern desktop technologies and opportunities for professional growth.