ThunderSoft, a leading provider of OS technologies, solutions, and services, is looking for After-Sales Analysis Engineer in Madrid, Spain to join our team of experts in the telecommunications industry.
About the Role:
As an After-Sales Analysis Engineer, you will play a crucial role in ensuring the quality and reliability of Xiaomi products in the local market.
Key Responsibilities:
- Preliminarily locate possible problem modules according to user descriptions, and organize retests to provide effective LOGs.
- Assist in problem reproduction, and cooperate with R&D to collect the required reproduction LOGs, and collaborate to complete debugging and verification
- Disassemble the machine for problem analysis, cross-verify and confirm the faulty module, and assist in after-sales problem analysis.
- Visit the after-sales service station, provide relevant technical support, and confirm the fault and order information.
Qualifications:
- Bachelor's degree or higher in Communication Systems or a related field.
- Good level of English or the local language for effective communication
- Familiar with local network information & local mobile phone APP and user habits is preferred.
- Willing to conduct field testing, and proficient in using ADB QXDM and other debug tools is preferred.
- Familiarity with the Android system and fundamental testing methods.
- Prior experience in mobile localization testing is highly desirable.
- Proficiency in Chinese is advantageous
- Having a local driver's license and car is preferred